Investigations Plus works with lawyers, insurers, corporations, and referral partners across Ontario. Not every file is handled the same way: some partners send us defined scopes, others co-investigate complex fraud or surveillance matters under counsel direction. This page explains how referral relationships work and what partners can expect from a licensed Ontario agency.
Who we collaborate with
- Family and civil counsel needing field documentation, locates, or parenting-time observations.
- Corporate security and HR teams investigating theft, policy breaches, or workplace misconduct.
- Insurance adjusters and self-insured employers requiring surveillance tied to claimed restrictions.
- Other licensed agencies when multi-jurisdiction coverage or surge capacity is required.
We do not subcontract fieldwork to unlicensed operators. Every assignment runs under our PSISA licence and documented chain of custody for media and reports.
How referral files start
Partners typically send a written scope: parties involved, addresses or venues, court deadlines, and what must be proved. We confirm lawful methods, estimate hours or flat fees, and assign investigators with the right specialty. Rush family-court files and multi-day surveillance are quoted separately so billing matches the assignment.
Counsel should identify privilege boundaries at intake. Investigators gather facts; lawyers decide how to use them in pleadings, examinations, or settlement discussions.
What partners receive
Reports emphasize observed facts, timestamps, and identification limits. Photos and video are dated; logs separate speculation from what was directly seen. When affidavits or process serving are needed, our legal services team coordinates with the same file number and contact person.
Individual clients vs referrals
If you are an individual seeking a PI, read how to choose a private investigator in Ontario first. Referral partners with standing relationships may use our collaboration page for partnership inquiries.
Geographic coverage
We operate from a Brampton head office with a Toronto site office and travel across Ontario when the file requires it. Multi-city surveillance, TSCM sweeps, and corporate files are scoped with travel and mileage disclosed upfront.
Next steps for partners
Send the scope, court orders if they exist, and a billing contact. Contact Investigations Plus for a confidential discussion about a specific referral or co-investigation file.
Confidentiality and file handling
Referral files use the same confidentiality standards as direct client work. Reports go to counsel or the authorized client contact unless a court order says otherwise. Media is stored securely and described in the assignment letter. Partners should not forward investigator reports to third parties without client or counsel approval.
Capacity and specialty matching
Complex fraud, multi-day surveillance, and TSCM sweeps are scheduled with lead investigators who hold the right equipment credentials. When a partner sends a mixed file, we split phases: OSINT first, field confirmation second, report and counsel review third. That sequence controls cost and avoids premature surveillance before lawful targets are identified.
Insurance and corporate panels
Adjusters and risk teams often need claim-ready surveillance or fraud documentation on tight timelines. Provide claim numbers, policy contacts, and restrictions on contact with insured parties at intake so field teams do not compromise the file.
Multi-agency files
When two licensed agencies co-investigate, clarify who holds primary client contact, how reports merge, and which licence covers each jurisdiction. Clear lines prevent duplicate billing and conflicting field teams.
