This page is for clients ready to start a file with Investigations Plus specifically. If you are still comparing agencies or learning how licensing works in Ontario, start with our guide on how to choose a private investigator in Ontario. If you already know you need a licensed team in the GTA, here is how working with us typically begins.
Who we serve
Individuals, employers, insurers, and law firms across Ontario contact us for surveillance, locates, TSCM sweeps, cyber forensics, and family-law documentation. We operate from a Brampton head office with a Toronto site office and travel elsewhere in the province when the file requires it.
What happens on the first call
Intake is confidential. We ask what you need proved, relevant dates, court deadlines, and whether counsel is involved. You receive an honest answer on whether investigation fits, which service applies, and what a sensible first step costs. We do not pressure open-ended retainers without milestones.
Services clients hire us for most often
- Infidelity investigation and surveillance
- Child custody investigation and legal support
- TSCM / bug sweeping
- Corporate investigations
- Insurance investigations
- Skip tracing and missing persons
Browse the full services list if your file does not match one line above.
Licensing and reporting
Investigations Plus is a licensed Ontario agency under PSISA. Reports emphasize observed facts, timestamps, and identification limits. When your matter may reach court, say so at intake so deliverables match what counsel can use.
Referrals and partners
Law firms and agencies with referral files should visit our collaboration page or call with a written scope. Individuals may request a consultation online or by phone.
Before you retainer
Prepare names, last-known addresses, vehicles, court orders, and realistic questions. Surveillance is often slower than clients expect and more precise than television suggests. A focused plan saves cost and produces stronger evidence.
Fees and confidentiality
Quotes depend on case type: hourly surveillance, flat-fee locates, or scoped TSCM sweeps. Retainers should tie to milestones, not open-ended promises. Your file stays confidential within the agency and parties you authorize, such as counsel or insurers named in the assignment.
What to bring to intake
Court orders, photos of subjects or vehicles, timelines of events, prior police or insurer file numbers, and a clear statement of what you need proved. If you represent a company, identify who approves additional field days so billing does not stall mid-file.
Compare before you commit
If you are still evaluating agencies, read why hire a private investigator for situational guidance, then return here when Investigations Plus is your choice.
Contact Investigations Plus when you are ready to start.
Response times and updates
Surveillance plans change when subjects alter routines. We communicate same-day when field teams need direction and provide written summaries when days conclude. Ask about after-hours contact for urgent family or corporate files so you are not waiting until Monday while a court deadline approaches.
Still researching? Start with why hire a private investigator, then return here when you are ready to open a file with our licensed team.
